Customer Relationship Management

The customer, an upscale tour operator, wasn’t happy with his current systems. Often information was missing or in the wrong place. We designed a system that tracks individual customers from initial contact all the way to the post-trip survey. Our CRM suite allows you to effectively manage all aspects of customer communications from promotional emails to invoicing and reservations. Now Tuscan Way is able to give their customers the attention and care they are known for. We enabled them to manage over 21,000 contacts more effectively, see what we can do for you.

Key features:

Sophisticated administrative interface with company branding
Manage reservations quickly and effectively
Color coded for quick reference
Auto-print reports by customer or any other parameter

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